Top 10 most frequently asked questions about removals.
Q: “How far in advance do I need to book my removal”?
A: “We don’t have a specific notice period. Bookings will be made on a first come first served basis.” “Make use of our cancellation insurance to book with confidence – ask for more details”.
Q: “What happens if I don’t get the keys to my new property until later in the afternoon, will you still deliver my furniture”?
A: ” Solicitors usually advise keys will be available in the early afternoon of moving day. We expect to be able to start the delivery no later than 2pm on moving day, with no extra costs. We will apply additional costs for any waiting time. Costs will be applied on an hourly basis after 2pm. We do offer an optional waiting time insurance, ask for details”.
Q: “Do I need to empty drawers for moving”?
A:” We often move chest of drawers, blanket boxes, plastic toy chests etc, full, as long nothing too heavy or breakable is inside”.
Q:” How much does a local removal in Edinburgh cost”?
A:”All of our removal quotes are specific to each move. The removal costs are based on factors such as the volume to be moved, if you need packing, or especially if there are parking or access restrictions and more importantly, moving dates”. We can usually offer an initial estimate, or a “budget” cost for a move, so why not contact us for more details”.
Q:”Do the removal staff expect a “tip”?
A:”Please do not feel obliged to tip the staff unless you feel they have really provided an excellent level of service. In any case, your tip to the removals staff will be very gratefully received regardless of the amount”.
Q:”When are removal companies paid?”
A: “Usually, removal companies ask for payment before starting the work, however, removers who are members of the British Association of removers (B.A.R.) are able to provide a payment guarantee to their customers.
Q:“Do I need additional insurance for my removal?”
A: “Most reputable removal companies will be able to offer insurance for your goods whilst in transit or in storage. Many companies charge extra for the insurance. Removal Services Scotland will include free insurance for removals for moves with a goods value of up to £50,000.”.
Q:“How do I choose the best removal company?”
A:” First, look at the reviews for any removal company. Read the good and the bad, this should help you to decide how trustworthy they are. Removal companies who are members of the British Association of Removers (B.A.R.) have to meet minimum standards. Things like trading terms, staff training, financial standing and lots of other important quality standards. Furthermore, the B.A.R. provides an arbitration service through which dissatisfied clients can file a complaint. Customers should feel more confident booking with a member firm.
Q: “How do I arrange storage for my furniture?”
A: “The best removal companies will be able to offer their own storage and can combine this with the removal itself. Removal Services Scotland offer various types of storage at our base in Broxburn. Home pack container storage is the most efficient and cheapest method. The storage containers are on the removal lorry on moving day and your belongings packed directly into them. We then bring the same containers to your new property at the end of the storage period. This minimizes handling and risk of damage or loss of any of your belongings. The location and security of the storage facility are crucial factors to take into account when storing your belongings. Always verify the removal company’s physical address because they most likely lack storage facilities if it’s their home address.
Q:“Do removal companies offer a packing service?”
A:”Yes, most removal companies can do a full or partial packing service. This can include china, glassware and other fragile items, books, bedding and clothing etc as well as any specialist items such as clocks or pianos need additional skill to prepare and move properly. Removal Services Scotland can offer a bespoke service for all of these requirements”.
There you go – Top 10 Most Frequently Asked Questions About Removals.
